Welcome to Madad! We're incredibly excited to bring you convenient home and car care services. We understand that your trust is everything, especially when it comes to your personal information. That's why protecting your privacy is at the core of what we do, right from the start.

This Privacy Policy outlines how Madad Investment and Business LLC (referred to as "Madad," "we," "our," or "us") collects, uses, discloses, and safeguards your information, fully in line with the laws of the Sultanate of Oman, including the Personal Data Protection Law (PDPL).

By using the Madad app or website, you agree to the terms of this Privacy Policy. We've tried to keep it clear and straightforward, just like our services.

1. The Information We Collect to Serve You Better

To make Madad work seamlessly for you, we collect essential information:

• Your Personal Details:
• Full Name
• Phone Number
• Email Address
• Residential Address (for our service partners to reach you)
• Vehicle Information (specifically for car care services)
• Government-issued ID (only when absolutely necessary for specific verification, like high-value services)
• How You Use Madad:
• Your device type, operating system, and browser
• Your IP address and general location data
• Your activity within the app (what services you browse, book, etc.)
• Cookies and session data (to help the app remember your preferences and improve your experience)

2. How We Use Your Information (It's All About Service!)

We use your data strictly to deliver and improve the Madad experience:

• Delivering Your Services: To connect you with our service partners for your booked home or car care.
• Keeping You Updated: Sending you confirmations, service updates, and important notices about your bookings.
• Improving Madad: Analyzing usage to make our app faster, more intuitive, and introduce new features you'll love.
• Secure Transactions: Ensuring your payments are safe and preventing any fraudulent activity.
• Staying Compliant: Meeting our legal obligations under Omani law.
• Sharing News (with your permission!): Sending you promotions or updates about new services, but only if you've given us consent.

3. Sharing Your Information (Only When Necessary)

Your personal information is important to us, and we do not sell it. We only share your data in limited circumstances, essential for providing our services:

• Our Trusted Service Partners: We share your necessary details (like address and service request) with the cleaners, technicians, or other partners who fulfill your specific booking. They only get what they need to do the job.
• Payment Processors: Secure payment gateways handle your transaction data directly to process your payments.
• Legal Requirements: If Omani law or a valid legal request requires us to share information with authorities.
• Essential Support Services: With third-party service providers (e.g., for analytics, cloud hosting) under strict confidentiality agreements to help us operate and grow Madad.

4. How We Store & Keep Your Data Safe

• Secure Storage: Your data is stored securely on encrypted servers. We follow both local and international best practices for data security.
• Retention: We only keep your data for as long as it's needed to provide our services, manage our business, or comply with legal obligations.
• Deletion: Once your data is no longer necessary, it's securely deleted or anonymized.

5. Your Rights Under Omani Law (You're in Control!)

As per Oman's PDPL (Royal Decree No. 6/2022), you have important rights regarding your data:

• Access: Ask for a copy of the personal data we hold about you.
• Correction: Request us to fix any inaccurate or outdated information.
• Withdraw Consent/Object: Change your mind about how we process certain data, or object to specific activities.
• Deletion: Request that we delete your data, where legally applicable.

To exercise any of these rights, just send us an email at: contactus@madadservices.com

6. Our Commitment to Data Security

We're building Madad with security in mind from day one. We implement robust technical and organizational safeguards:

• Encryption: Sensitive data is encrypted both when it's stored and when it's being transmitted.
• Regular Checks: We conduct regular cybersecurity audits and vulnerability checks.
• Strict Access: Only authorized Madad personnel have access to your data, and only when necessary.
• Authentication: We use two-factor authentication for administrative access to our systems.
• Secure Connections: All data transmission occurs securely over SSL/TLS.

7. Children's Privacy

Madad services are designed for adults. We do not knowingly collect personal data from children under 18. If we become aware that we have, we will delete it promptly.

8. Links to Other Websites

Our app or website might contain links to third-party services (like payment providers). While we strive to partner with reliable services, we're not responsible for their privacy practices. Please review their privacy policies directly.

9. Updates to This Policy

As a startup, Madad will evolve, and so might this Privacy Policy to reflect new features, legal changes, or best practices. We will notify you via the app or email before any significant changes take effect. Your continued use of Madad after such notice means you accept the updated policy.

10. Get in Touch! (We're Here to Help)

We're always happy to answer your questions or address any concerns about your privacy. Don't hesitate to reach out:

Email: contact@madadservices.com